Prize Draw Voluntary Code Compliance Statement

Dream Car Giveaways is a signatory to the Voluntary Code of Good Practice for Prize Draw Operators (the Voluntary Code), an industry-led standard designed to promote fairness, transparency, accountability, responsible play and high standards of consumer protection.

This statement explains how we comply with the Voluntary Code when we operate prize draws.

Player protections

• Age restriction and verification: Our prize draws are only open to individuals aged 18 or over. All players are required to self-verify their age during account registration. Winners of major prizes must also provide photo identification to confirm that they are eligible to receive the prize in accordance with our terms and conditions. If we discover participation by players under 18, entries will be disqualified.
• Accessible complaints process: We have a clear and accessible Complaints Procedure published on our website here, which includes details of how we acknowledge, investigate and resolve complaints.
• Credit card restrictions: We do not accept credit cards as a method of payment for our instant win draws. Credit card payments are accepted for our standard draws, but these are limited to a maximum of £250 per month per player.
• Spending limits and player harm monitoring: Each player can set monthly spend limits using their online account settings. We also monitor participation patterns for indicators of harmful or excessive spending. Where appropriate, we may contact such players to verify their purchases and help mitigate potential risk.
• Account suspension and closure: Players may temporarily suspend their account or close it permanently. Full details of this process can be found on our Playing Responsibly page. During a suspension, we will not send promotional communications and will take reasonable steps to prevent new accounts being opened.
• Support services: Our Playing Responsibly page provides information on external support services available to players who may be vulnerable or concerned about their spending.
• Entry periods: Most of our prize draws have an entry period of 7 days or longer, which allows enough time for postal entries to be received, and encourages responsible play rather than excessive participation.
• Instant win draws: All instant win draws provide the opportunity to enter for free via the postal entry route, and any entries received by post have the same chance of winning as paid entries.
• Responsible advertising: All advertising and promotional activity is conducted responsibly and in full accordance with the ASA's Advertising Codes.

Transparency

• Terms and conditions of play: Participation in our prize draws is governed by clear, accessible games rules, published on this website here.
• Fair and open winner selection process: Winners are selected at random from all eligible entries using either a certified mechanical ball machine, or random number generator software. All entries have an equal chance of winning. Each prize draw will state whether the winner selection process will be streamed ‘live’ on our social media, or carried out using an automated process.
• Odds of winning: Each prize draw page on our website provides information about how many entries have been purchased and the maximum number of entries available to be purchased for that specific draw. This information is updated throughout the draw period so that players have visibility of their odds of winning.
• Free postal entry route: Anyone can enter our prize draws for free via the postal entry route. Full details are displayed prominently during the online purchase journey and within our terms and conditions. Postal entries are treated equally to paid entries.
• Prompt award of prizes: Prizes are awarded promptly after the draw has taken place, in line with the timeframe set out in our terms and conditions.
• No changes to published prizes or dates: Once a prize draw has opened, we will not cancel it due to lower than expected ticket sales, nor will we change the closing date, or alter the advertised prizes for those of a lesser value. If exceptional circumstances prevent a draw from being run within the timeframe set out in our terms and conditions, we will communicate transparently with players and make alternative arrangements for the draw to go ahead as soon as possible.
• Transparency of funds raised: If we promise to give a portion of our proceeds of a prize draw to charity, we will publish the amount that we will donate and provide details of any parameters or important conditions relating to that donation.

Accountability

• Internal oversight and continuous improvement: We regularly review our processes, systems and controls to ensure continued compliance with the Voluntary Code. If we identify any deficiencies or risks, we will act promptly to correct them. We also take into account player feedback as part of our commitment to continuous improvement.
• Third party responsibility and oversight: Any third parties that we work with are required to comply with the Voluntary Code to the extent that they support our prize draw operations. This includes our web developers and marketing agencies.
• Industry engagement: We actively engage with other operators within the prize draw industry to share best practices and stay up to date with industry developments.