Complaints Procedure
Your experience matters to us. If something hasn't gone right, let's sort it out.
Your feedback is important to us
Dream Car Giveaways always aims to provide the highest possible standards of service. If you feel at any time that the service you have received is below the expected level, then we would like to hear from you. Please find details of our complaints procedure below.
How to contact us
You can contact us via the following methods:
- By email: info@dreamcargiveaways.co.uk
- By post: Dream Car Giveaways Limited, Unit 2, Varden Road, Keytec East, Pershore, WR10 2JQ
- By telephone: 01386719064
- By submitting the form below
Please provide as much information as possible about your complaint and what resolution you would like to be achieved.
We aim to respond to all written complaints within 5 working days of receipt.
If you have contacted us by telephone, we will attempt to resolve your complaint during the call. However, if this is not possible then we may ask you to put the details of your complaint in writing.
Complaint FormIf you need to escalate your complaint
In the unlikely event that you feel your complaint has not been resolved to your satisfaction, you can ask for your complaint to be escalated to a senior manager.
We aim to respond to escalated complaints within 10 working days from the date that you request the escalation.
All decisions are final and no further correspondence will be entered into once the Complaints Procedure has been completed.
